Frequently Asked Questions
Everything you need to know about shopping at Pokestore
What is the typical shipping time for my order?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on the destination and customs processing.
What is your return policy for apparel?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page includes a detailed sizing chart. We recommend measuring a similar garment you own and comparing it to our measurements for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Pokestore, we prioritize quality and ethics. 80% of our current collection is made from organic cotton and recycled polyester to ensure a lower environmental impact.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your delivery in real-time.